Refund and Returns Policy

Refunds

Custom-printed orders cannot be refunded once they have been printed.

Returns

Unprinted, unused items can be returned within 30 days of delivery. Return postage is free: contact us and we will send you a prepaid return label. Refunds are issued within 14 days of us receiving the returned item.

Exchanges

We only replace items if they are defective or damaged. If your order arrives defective or damaged, please contact us using the information below.

Non-responsive orders

What happens if I do not respond for 28 days or more?

If we need information, artwork approval, payment, or any other response from you to progress your order and we do not hear back for 28 days or more, your order will be treated as non-responsive. In this situation, we will not offer a refund. If you later wish to restart the order, a £200 re-engagement fee will apply before work resumes.

Need help?

Contact us at contact@standcentral.com for questions related to refunds and returns.